Universal Information Server
"NET-TEL has the most intelligent message store in the X.400 world."
Ferris Research
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The Messaging Server for a New Information Age

Mastering the flow of electronic information is essential to the success of any modern enterprise. The NET-TEL Universal Information Server, UIS, unites key information distribution technologies to support the new demands of the Information Age.

Messaging is a cornerstone of the Universal Information Server. Each UIS may comprise one or a number of core technologies such as Messaging, Directory and Electronic Data Interchange, EDI. The UIS is available on Windows NT as a native NT Service and is also fully supported on all major UNIX platforms.

UIS/Messaging provides for the transport, storage and access to the Messaging, Workflow & Calendaring/Scheduling information that lies at the heart of today's collaborative working environment.
  • High integrity messaging for business-critical usage.
  • Cost-effective for entry-level and enterprise.
  • Mature, proven and Millennium qualified.
  • X.400 e-mail and EDI applications.
  • Supports Internet mail and Connectors for popular proprietary e-mail systems.
  • Microsoft MAPI clients fully supported.
  • Lightweight client-server protocol.
  • Web browser access.
  • Full integration between e-mail and facsimile.
  • Automated actions for off-line message processing.
  • Powerful and flexible control of connection costs.
  • Sophisticated document conversion capabilities.
  • Security options to prevent unauthorised message flow and virus exchange.
  • Rapid and simple installation.
  • Comprehensive, easy to use management tools.
  • Extensive network connectivity options.
Exploiting the NET-TEL advantage
NET-TEL Messaging products are proven in business- critical usage. By blending the best of international and Internet standards NET-TEL bring you truly open messaging. NET-TEL products build still further upon powerful standards to add unique features without ever compromising the need for reliability and robustness.

Using many of today's commodity messaging products can be like fitting square pegs into round holes. NET-TEL products can be tailored to meet your exact needs - so why compromise? With our many years of experience in the messaging industry you can always depend on NET-TEL as "Your Messaging Partner".

Growing to meet your needs
UIS/Messaging scales to suit your objectives, from a distributed network of low-cost servers to the establishment of a single powerful hub.

Expanding choice
NET-TEL is committed to expanding customer choice by offering an increasing range of open protocols and interfaces supported across multiple platforms. Through this choice, customers are able to blend third- party products together with NET-TEL client and server products to create unique solutions.

Embedding intelligence
UIS/Messaging frees users from having to concern themselves with converting document types and worrying about virus and security issues. Instead, the intelligence to handle these issues is placed within the messaging backbone.

Preserving investment
Existing investment in MAPI applications and proprietary e-mail systems can be preserved whilst transitioning to NET-TEL's intelligent messaging systems.

Overview
UIS/Messaging collects and delivers messages for networked and mobile mail users, mail-enabled applications and Connectors to other e-mail systems. It also relays messages to networked servers within the same organisation, partner organisations, Value Added Networks or public services.

UIS/Messaging is comprehensively featured, delivering cost-effective support for a range of applications from “entry- level” systems to large scale Messaging Backbones and public service operations. The servers conform to the International Messaging Standard X.400 Recommendations and interoperate seamlessly with the Internet, conforming to the key Internet standards.

UIS/Messaging is offered in two basic configurations:
  • A Departmental Server.
  • A Backbone Server.
The Departmental Server is targeted to support a community of end users by offering message storage and retrieval facilities. The lynchpin of the Departmental Server is the Advanced Message Store (AMS), which provides sophisticated facilities for the storage and automatic processing of messages. A number of options are provided to support different methods of user access to the AMS, for example from a web browser, a Windows MAPI client or by direct use of a full client-server protocol.

The Backbone Server is targeted for use as part of a network of message relays offering high connectivity and throughput.

These two basic configurations may be combined in order to address specific customer requirements. In this way UIS/Messaging is appropriate both as the cornerstone of a backbone message handling system as well as addressing the need for cost-effective entry-level solutions.

Within either configuration of UIS/Messaging resides a Message Transfer Agent (MTA), providing for the rapid transfer of messages. The Message Transfer Agent provides native support for X.400 protocols with close integration of SMTP/MIME protocols to ensure that maximum levels of service are maintained. Amongst a distributed network of UIS/Messaging MTAs, messages are transported containing X.400 e-mail or Electronic Commerce/Electronic Data Interchange (EDI) transactions.

An extensive range of options can be added to UIS Messaging that introduce Connectors to e-mail and facsimile systems, as well as adding enhanced management, security facilities and document conversion capabilities. E-mail Connectors provide full integration with proprietary e-mail systems such as cc:Mail, Microsoft Mail, Lotus Notes and GroupWise. The E-mail Connectors offer full integration and migration capabilities for multi-vendor proprietary e-mail networks with an X.400 backbone.

All components of UIS/Messaging are Millennium qualified for correct operation during and following the millennium rollover.

UIS/Messaging is available on Windows NT and all major UNIX platforms.

UIS/Directory (LDAP/X.500) may be used in conjunction with UIS/Messaging, providing directory support to both users and to the MTA.

Advanced Message Store

The Advanced Message Store provides storage, management and automatic processing facilities for the messages of networked and mobile users.

Flexible information storage
  • Information is stored in user-defined folders, which may be nested hierarchically.
  • Sent messages are journalised for later reference and to track reports and replies.
  • Holds many types of information, including draft messages and calendar events.
  • Delegate access to folders (manager/secretary operation).
High capacity and performance
  • Messages are held in fast user databases with indexing to provide rapid message selection and access.
  • Supports thousands of registered users on each Message Server.
  • Users may stay connected through periods of inactivity using transparent suspend/resume feature, providing apparent support for thousands of simultaneous users.
  • Fully scaleable to exploit powerful multi-processor platforms, giving increased support for simultaneous active user connections on a single system.
Automatic processing
  • Built-in support for automatic actions such as Delete, Reply, Forward, and Foldering of mail.
  • Sophisticated rules-based filters select which messages will trigger a particular action.
  • User's may register and define auto-actions and associated filters.
  • Auto-deletion may be used to remove junk mail before it clutters a mailbox.
  • Auto-reply might be used to inform others that the user is on holiday.
  • Auto-forward may be used to pass particular messages on for action by other users.
  • Auto-folder can be used to organise incoming mail into different folders.
  • Auto-discard allows for the removal of messages which have time expired or been obsoleted.
  • All auto-actions are carried out “in the background” by the Messaging Server even when the client is disconnected.
  • Reports and notifications are automatically correlated against a journal copy of the originally sent message, allowing a user to track the delivery and read status of a message without the client having to perform "brute-force" correlation.
  • Conversation "threads" are automatically linked allowing a client to rapidly follow "Reply" or "Cross-reference" threads between messages without the client having to work out this linkage.
Access choice
  • Open "client-server" architecture, with a choice of user access protocols.
  • Multi-protocol access to individual user's message store using single password ("universal logon").
  • Microsoft MAPI clients fully supported - including NET-TEL's Universal Information Client.
  • Full access from Web browser using the WebMail Access option - For more information see the "WebMail Access" data sheet.
  • High performance client access is offered using NET-TEL's "P7-Lite" access over TCP/IP.
  • Full P7 client access over X.25 and TCP/IP (RFC1006) is offered as an option.
  • In addition to TCP/IP dial-up, other asynchronous options include APS and NET-TEL proprietary, including PAD connectivity.
  • Mobile use proven over GSM digital services.
Manager/Secretary operation
  • Shared access to Manager's message store.
  • Secretary may send messages on behalf of Manager.
  • Manager and secretary may review each others actions on individual messages.
  • Workflow support for exchange of draft messages with annotations ("sticky" notes).
  • Alerts based upon changes within the folder hierarchy (not just newly arrived mail).
Security issues
  • User authentication may employ protected passwords, offering protection against disclosure and replay.
  • All passwords are held in encrypted form.
  • Password "guessing" attacks give rise to an alarm and application of a lock-out period.
Other features
  • Remote auto-alert on arrival of incoming mail (when connected on-line).
  • Personal and shared address books held on the server and accessed via common client-server connection.
  • Management utilities available to analyse and adjust user space occupancy.


Message Transfer Agent
The Message Transfer Agent component of UIS/Messaging provides for the reliable exchange of messages between local and remote users. The MTA possesses advanced capabilities and options that are not found in many other messaging products.
  • Connectors for a wide range of other messaging services.
  • Native support for both 1992/1988 and 1984 connections to other X.400 MTAs.
  • Accounting, Audit and Archive, Logging and Alarm administration features.
  • Closed User Group and Route Authentication security features.
  • Document Conversion and Virus Scanning of individual message attachments.
  • Multiple communications link protocol support.
  • Sophisticated Distribution Lists with flexible policies to determine which, if any, Reports are passed to the user or owner of a list. Distribution List names are entered into the system Address Book/Directory for user convenience.
  • Consistent document handling ensured by use of the File Transfer Body Part (FTBP).
  • Option to use a Directory Service to support addressing by directory name and for expanding Distribution Lists.
Powerful messaging handling
Sophisticated and highly flexible message routing and handling possibilities are presented.
  • Support for High, Medium and Low message priorities.
  • Message lifetime settings for individual priorities.
  • Support for latest delivery time.
  • Incoming and outgoing message size limits for individual users, Connectors and remote MTAs.
  • Message downgrade for interoperation with 1984 MTAs and Connectors.
  • Powerful address matching rules for determining routes to remote MTAs and Connectors.
  • Control over use of Flexible and Precise message routing algorithms.
  • Adjustment of originator address and message trace information to suit interoperation with ADMDs demanding fixed values.
Large system capability
UIS/Messaging has been designed from the outset to form the basis of mission-critical corporate messaging backbones, capable of meeting the needs of a global enterprise or international service provider alike.
  • A single Messaging Server can communicate with a community comprising thousands of remote MTAs.
  • Multiple concurrent connections may be in progress whilst simultaneously routing local mail.
  • UIS/Messaging MTAs may be freely mixed with other vendors’ X.400 MTAs in order to build up multi-vendor systems.
  • Rapid restart minimises the duration of planned outages.
  • Security features available to control the flow of message traffic in the system using privileges and closed user groups.
  • Cross time zone support allows message time stamps to be “normalised” in world-wide networks allowing all times to be displayed in a client user’s local time zone.
  • Impeccable international character set support including support for the international variants of ASCII together with extended character sets such as ISO 6937, Teletex and General Text (1988) .
Controlling connection costs
Powerful mechanisms for the control of communications costs can be combined in a flexible manner to deliver optimal customer solutions.
  • Configurable connection modes to other MTAs. Two Way Alternate mode allows bi-directional message exchange on a single call, whereas Monologue mode allows only outgoing traffic on a call.
  • Centralised call charging - using Two Way Alternate dialogue mode to permit a central MTA to be responsible for transmission costs of both incoming and outgoing messages.
  • Individual call charging - using Monologue mode to ensure that individual MTAs are responsible for their own communications costsvConnection times may be restricted to preferred time bands.
  • “Off-peak” communications tariffs may be exploited for lower priority messages by assigning preferred connection time bands to messages of a particular priority.
  • All connection costs may be borne by a remote MTA by insisting that the remote MTA is responsible for all transmissions (the remote MTA would use Two Way Alternate mode to submit and receive messages at its own expense).
  • A “poll period” facility is available so that a remote MTA can poll the central MTA for new messages (using Two Way Alternate mode) even though it has none to transmit.
Keeping messages moving
Maximise the opportunities for successful message interchange, whilst allowing close control over server loading.
  • Loading can be limited by adjusting the maximum simultaneous communications connections to other MTAs, as well as adjusting the total incoming and outgoing associations to a particular MTA.
  • Fine tuning of transmission characteristics caters for variable quality network connections (i.e. by configuration of recovery and checkpointing).
  • Incoming associations temporarily refused when free disk space falls below a given threshold.
  • After a temporary connection failure to a remote MTA (e.g. on network error) further attempts are made at ever increasing time intervals until a configurable time limit is reached. Thereafter further attempts are made at the maximum time interval.
  • In the event that a remote MTA is temporarily busy (communications connection successful), further attempts will be made after configurable, short time delays.
  • An alternative MTA can be specified for use if the configured time limit for connection failures is reached. All currently queued and subsequent messages destined for the original MTA will then be transmitted to the alternate instead. At regular time intervals, attempts are made to revert to use of the original MTA.
E-mail Connectors option
Popular e-mail systems are supported by UIS/Messaging Connectors, allowing for the preservation of existing investments.
  • Internet mail Connector (RFC822 with MIME and NOTARY support).
  • cc:Mail, Microsoft Mail, Lotus Notes Connectors with directory synchronisation.
  • Support for “industry standard” third-party Connectors using file-sharing message queues.
Fax Connector option
Full integration is possible between e-mail and facsimile environments.
  • A comprehensive inbound and outbound Fax interchange capability.
  • Allows facsimile recipients of messages to be treated uniformly with e-mail recipients.
  • Word Processor documents can be delivered to facsimile users by using the optional Document Conversion Accelerator to transform the original document into an accurate fax image.
  • Multi-channel fax operation.
For more information see the "Fax Connector" data sheet

Document Conversion option
Not all systems support the same document formats and allow the same text encodings and attachment formats to be exchanged. These barriers to Information Interchange can be removed by deploying the UIS/Messaging Document Converter as the key technology for message integration, creating an intelligent messaging backbone.
  • Invaluable in support of mixed vendor systems, Connectors and X.400 1984 message downgrade.
  • Allows the UIS/Messaging Fax Connector to transmit facsimile images of Word Processor documents.
  • Where destination systems have unknown capabilities then the message contents may be reduced to a common denominator (such as the IA5 text repertoire or G3 Fax).
  • Document conversions between different processing standards (e.g. incompatible Word Processor formats).
  • Complements the 1984 message downgrade feature so that contents appropriate to a 1984 MTA are transmitted.
  • Conversions between alternate message attachment types i.e. “Bilaterally Defined”, “Extended” and "File Transfer".
  • Text conversions between different character repertoires i.e. “GeneralText”, “Teletex”, ISO 6937 and IA5 .
  • Conversion is extensible so that customer-defined programs may be invoked to transform message attachments.
  • The Document Conversion Accelerator allows Windows-based applications to be harnessed by a UNIX-based UIS.
For more information see the "Document Converter" and "Document Conversion Accelerator" data sheets

Security Features option
Protect your messaging environment by preventing unauthorised message flow or virus exchange.
  • Privilege controls for users, Connectors and remote MTAs allow specific restrictions to be imposed on the use of expensive resources (e.g. an international fax Connector) and specific, costly destinations (e.g. a Value Added Network).
  • Virus checking can be performed by employing the UIS/Messaging Virus Scanner to scan message traffic.
A complete Messaging Firewall may be formed by adding the Closed User Groups (Trusted Domains) and Message Route Authentication options:
  • Closed User Groups allow users with inter-communication rights to be managed at the level of individual originator and recipient address pairs.
  • Message Route Authentication allows the validation of message origination by association with incoming MTA route.
  • Built-in provision to prevent “flooding” the server capacity by rogue or hostile MTAs.
  • Transparently transmits messages containing X.409 security features to other destinations.
Alarms provide instant alert on all abnormal situations within the Messaging Server
  • Alarm classification by criticality, source and status.
  • Alarms cleared by operator action.
  • Integration of customer application alarms.
  • Alarms fully integrated with Windows NT Event Logging.
  • Support for SNMP management platforms such as HP OpenView, with SNMP Traps being raised on alarm conditions.
For more information see the "Secure MTA" and "Virus Scanner" data sheets

Application Support option
UIS/Messaging Application Developer and Integration Products allow integration with third-party products and facilitate the development of bespoke messaging solutions.
  • X/Open CMC and MT (with EDI package) APIs.
  • Proprietary Application Programming Interfaces (APIs) available for application and Connector developer partners supporting X.420 (IPM) and X.435 (EDI) protocols.
  • Command Line utilities (file format APIs) enabling a rapid development path for most applications, both local and remote.
  • Easy integration of EDI applications using EDIPost utility.
For more information see the "Application Developer and Integration Products" data sheet

Accounting option
Accounting facilities support the tasks of message billing, performance analysis and audit, allowing effective management of messaging resources and accurate planning for future needs.
  • Accounting record generation is administrator configurable.
  • Provides complete record of all message transactions in MTA and Advanced Message Store.
  • Content and format of accounting records is configurable.
  • Records include message identifier, originator, recipients, priority, communications link information.
  • Conforms to IAOG requirements.
  • Configurable accounting file location, account file size, hours per file and number of files to preserve.
  • Message billing software provided in source for customer adaptation.
Archiving option
Message archiving provides invaluable support for message security and in-depth audit.
  • Message Archiving is administrator configurable.
  • Configurable message archive location and archive file size.
  • Flexibility to target archiving at individual users, distribution lists, MTAs or Connectors.
  • Archive of message envelopes or complete messages.
  • MTA suspends message processing and raises an alarm if archiving space is exhausted.
Monitoring and Control
"At a glance" monitoring of the state of all MTA communications and MS users is provided on summary screens.
  • Operator commands to control operation of the server and perform shut-down.
  • Exploits the common Service Management features of Windows NT.
  • Simple to use “MTA call command” provides instant test call facility.
  • Rapid diagnostic logging available for all communications stack levels and all asynchronous ports.
  • Level of log detail is selected in real-time for individual stack levels, system modules and individual threads.
  • Logs are both displayed on screen and written to file.
  • Configurable logging file location and number of logging days to preserve.
  • Password protected remote logging possible over Telnet, dial-up and X.25.
  • A further option provides centralised management of a number of Messaging Servers by use of the UIS/Messaging Central Management System.
  • Alarms, logging and operator commands can be processed and viewed from the Central Management Station (CMS).
  • Provision for monitoring by SNMP management platforms such as HP OpenView with full support for the RFC1566 MIB (check for platform availability).
For more information see the "Central Management System" data sheet

Configuration Manager
All aspects of Messaging Server installation and configuration are handled by the powerful, yet simple to use, Configuration Manager.
  • Provided as standard on all platforms without the need for additional management stations.
  • Common management tools minimises administrator training within multi-platform environments.
  • Allows fully comprehensive configuration of an MTAs local users, Distribution Lists, remote MTA connections and all types of Connector.
  • "QuickInstall" feature provides swift and simple installation.
  • Correct and reliable operation of the server is ensured by extensive checks on the syntax, value, consistency and completeness of configuration information.
  • Rapid configuration is made possible by extensive defaulting of configuration values.
  • Establishes Message Store database for each new user and administers passwords.
  • MailRoom concept permits distinct file spaces for message storage to be allocated to different user groups.
  • Establish Document Conversions for individual users and system defaults.
  • Fully flexible configuration of remote MTA connections overcomes any configuration restrictions at remote MTAs.
  • Comprehensive tuning of communications counters and timers.
  • Automatic formatting of user Short Names for planned, consistent Address Book entries.
  • Automatic amendment of system Address Books with changed user information.
  • Configuration of PostMaster user to handle undeliverable mail (allowing manual mail screening, redirection or automatic annotated non-delivery).
  • Administrator may redirect all messages destined for a particular user account.
  • Message non-delivery with annotation if user has departed.
  • Control of Accounting, Audit Archive and Logging files.
  • Low level configuration tuning made possible by unique "Special Modules" feature.
Wide range of network support
Extensive network connectivity options are supported for both MTA communications and Message Store access. The inherent connection flexibility enables the best possible use of existing communications networks.
  • TCP/IP connectivity conforming to the RFC 1006 Internet standard for connections over LANs and the Internet, also via Bridges, Routers and dialled connections such as SLIP and PPP.
  • X.25 for Wide Area Network connectivity.
  • Multi-port X.25 support on selected platforms.
  • Asynchronous (Dial-up) connectivity conforming to the ITU-T X.445 Recommendation (Asynchronous Protocol Specification/APS) and to the world leading NET-TEL proprietary asynchronous protocol.
  • Asynchronous connectivity on Windows NT via TAPI devices or COM ports.
  • Low cost incoming dial-up (APS and proprietary) via X.25 PAD.
  • LAN CLNS for connectivity over ISO LANs (via ISO 8473) and with ES-IS protocols (ISO 9542).
  • Dial-up and leased line ISDN on selected platforms.
  • Multiple MTA media connection options provide, for example, X.25 to Ethernet relay or Asynchronous hub to X.25 network.
Tested and Proven
UIS/Messaging are mature products, with a proven track record for quality and reliability.
  • Versions successfully conformance tested to OSTC, UK GOSIP and US GOSIP.
  • Interoperability tested against the products of all major X.400 suppliers.
  • In service operation to public ADMD services such as AT&T, BT Gold 400, France Telecom Atlas 400, IBM Mail Exchange, Mercury and Sprint International.
Multi-platform support
Universal Information Servers are available on industry standard operating systems and major hardware platforms, delivering an appropriate platform “look and feel” whilst benefiting from significant source code consistency.

The Universal Information Server is fully supported on the following platforms:
  • Windows NT 4.0, where the Messaging Server operates as a native 32-bit Service exploiting the common service management and logging facilities of NT.
  • All major Unix platforms, including SCO Openserver 5, HP-UX v10, IBM AIX v4 and Sun Solaris SPARC.
The Windows 95 platform is also supported by an earlier release, which does not offer all of the functionality of the UIS.

NET-TEL can undertake rapid, cost effective, porting of the UIS product range to customer specific platforms on request

Product Options
A comprehensive range of product options allows UIS/Messaging to meet the widest range of customer needs.
  • Advanced Message Store:
    • WebMail access
  • Connectors:
    • Internet Mail
    • cc:Mail
    • MS-Mail
    • Lotus Notes
    • Fax Access
  • Document Conversion
  • Secure MTA (includes options marked *)
  • Accounting*
  • Archiving*
  • Alarms*
  • Virus Scanner
  • SNMP Monitoring
  • Central Management System
  • UIS/Directory


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