WebMail Access: NET-TEL Messaging for the Intranet
As organisations look to exploit the business benefits of web-based
Intranet technology, the Web browser has rapidly become accepted as a ubiquitous tool by which to
access a wide range of information and services.
NET-TEL WebMail Access delivers the full benefits of NET-TEL's powerful messaging servers to the
Intranet user, needing only a Web browser to access the full range of messaging services.
- E-mail access via a Web browser
- Fully-featured messaging client
- Simple management
- Customisable interface
- Ideal for "roaming" users
- Fits into a "thin" client strategy
- Avoids desktop overload
- Allows use of low-cost client hardware
- Multi-platform access method
Exploiting the NET-TEL advantage
Using only a standard web browser, users are now able to send, receive,
store and manage messages using NET-TEL's powerful messaging servers.
Expanding choice
Users now have a broader choice of access methods - including NET-TEL's
latest 32-bit Windows client (the Universal Information Client, UIC).
Tailoring
NET-TEL WebMail Access is easily customisable and can offer parallel interface choices,
for example, a simple interface for the casual user and a fully featured interface for the
power user.
Avoiding desktop overload
Accessing email using client-server protocols via a standard Web Browser cuts down the
demands made on the desktop. Adopting this approach avoids the upgrade treadmill caused
by the insatiable demands of ever-hungrier applications.
Preserving investment
Because much of the processing is carried out in the server an
enhanced e-mail interface can be provided while using existing desktop hardware.
Making it manageable
With NET-TEL WebMail Access it is no longer necessary to deploy
and manage a messaging client on each user's desktop system. Delivering the application via the
server greatly simplifies the management task and hence lowers the total cost of ownership.
Background
With the increasing deployment of "Web" based Intranet solutions,
the Web browser is now being used as a common front-end tool by which to access corporate data.
This approach reduces training requirements and the need to configure and maintain a large body
of software on desktop machines.
Using Web-based access to information or services provides the opportunity to completely customise
the look and feel of the user interface and by doing so offer the right level of complexity for a
particular user community. Use of these so-called "Thin-client" techniques also provides the benefit
of portability: a user may use any browser-enabled machine, anywhere, to access corporate services
such as e-mail without the need for a specialised client application.
Overview
NET-TEL WebMail Access delivers high quality messaging within an
Intranet environment. By constructing the user interface using standard HTML a system administrator can
easily customise the interface of WebMail to meet local needs.
WebMail Access is an optional component of the NET-TEL Universal Information Server (UIS). It's function
is to allow access to the Advanced Message Store (AMS) of the UIS from a standard Web Browser.
With a backbone messaging service comprising NET-TEL Universal Information Servers, messages can be sent
to and received from:
- X.400 users
- Internet mail users, with full SMTP/MIME support
- Fax users, with the benefits of least/lower cost in- and out- bound fax routing and conversion of attached
documents to a readable (faxable) form
- cc:Mail, MS-Mail, Notes and GroupWise users
Creating messages
Addressing other people
Each message may be addressed to many recipients, where the recipients are grouped into "types" by
the originator.
- Messages addressable to multiple addressees, of multiple types i.e. To, Cc, Bcc, Authorised, RSVP
(all including Distribution Lists)
- Up to 32K addressees per message
- Address other X.400, Internet, cc:Mail, MSMail, Notes, GroupWise users, and fax machines world-wide
A range of techniques is available by which to nominate the individual recipients of a message.
- Direct address input of Internet, X.400 or Fax addresses as well as Address Book short names
- Address book or X.500/Internet directory (via LDAP/DAP) lookup.
Each addressee may be of a distinct type and may be assigned individual handling options.
- A Reply (RSVP) may be requested of any recipients and by a specified date/time
Storing addresses
- User Friendly naming and address management using Shared and Private Address Books or X.500/Internet
directory (via DAP or LDAP).
- Address Book supports: list, search, browse, copy address to message, capture address from message
- Address Book contains: short form names/aliases, free-form names, telephone numbers and addresses
(distribution lists, X.400 ORNames, RFC-822 addresses, Fax numbers (usable by Fax Access Unit) and postal
address (usable by Physical Delivery Access Unit))
- Unlimited number of entries per Address Book
Managing Drafts
- Unsent drafts can be saved to the Message Store
- Multiple drafts may be in preparation at any time
Editing
- Simple text messages can be composed using either built-in or user defined editors or document processors
- Automatic word wrap and reformatting during editing
- Cut and paste facilities
Referencing and including other information
- Full binary attachment support
- Unlimited number of message attachments, or enclosures
- Unlimited size for message attachments, or enclosures
- Unlimited message size
Setting Options
Each message can have a comprehensive set of handling options selected.
- Wide range of message properties can be set i.e. Priority, Importance, Sensitivity, Delivery &
Read Receipts, Message Cross Reference and dates for Expiry/Reply-By/Deferred Delivery/Latest Delivery
- Message encoded using 1988/92 X.400 object identifier body part types
Sending
- Journal support for optional user record of all transmitted messages
- Reports indicating the delivery and receipt status of recipients are automatically correlated to allow
rapid review of the progress of a message
- Discussion threads may be followed by using active links between related messages
- Deferred Delivery support
- Time stamping of messages in Journal
- ‘Probe’ messages can be issued to either validate addressees or check the ability of remote systems to
receive a particular message size
Receiving messages
Keeping informed
- Automatic alert of arrival of new messages
Reading mail
Opening an item of mail allows the user to review the contents in the
manner most appropriate to the information contained inside.
- Rich textual content (Teletex/T.61) can be viewed
- Document type of attachments is automatically recognised
- Attachments are displayed as icons and can be viewed or processed using user defined applications
- Automatic launch of applications to view/process attachments with user-selectable application launch
for attachments of unknown type
- Comprehensive Fax Viewing & Printing with rotation & zoom control
- Send and receive X.400(1988) conformant messages
- Multiple Messages can be open at any time
Responding
- Forward/Attach multiple messages within a new message
- Forwarding includes support for multiple addressees, annotations, new or deleted attachments and pre-fill
of subject field
- Reply (with content) to received messages
- Reply to sender and additional addressees with automatic completion of message header fields
- Reply to original addressees with automatic completion of message header fields
Organising information
Folders
- Easy to use folder management allowing creation, renaming and deletion of folders within
the Message Store
- Search messages in folders by type, status and many attributes including originator, recipients,
subject, dates (posting, delivery, reply-by, etc.) and size
- Any received attachments can be saved to a local or network accessible file
- Retransmit previous messages with alterations
- Ability to delete and undelete messages (and view deleted messages) and control the period before
deleted messages are purged
- Unlimited number of messages per folder and unlimited number of folders
Automatic Actions
- Rules-based message processing allowing automatic foldering, deletion, reply, forwarding and
other advanced features
Maintaining security
Access security and message confidentiality are provided using
techniques highly suited to web-based access.
- Password protection is applied to Message Store access
- Secure logon can be performed using a Java applet
- Use of Secure Socket Layer (SSL) allows fully secure access to email over the insecure
Internet
Comprehensive help
The user interface of WebMail Access provides context sensitive help
for quick reference combined with comprehensive help pages covering functionality in depth. As with
all other aspects of the user interface, the system administrator can customise or enhance the
information provided to meet the needs of the users.
Personalised operation
WebMail Access offers a high degree of configurability with many
per-user preferences.
General
- Alert window
- Delete behaviour
- Inactivity timeout
- Originator freeform name & telephone number
- Change password facility (secure using Java applet)
Composing
- Window use when opening/closing/posting
- Journalling of posted messages
- Defaults for DRs, IPNs, Priority, Importance, Sensitivity
- Reply behaviour
- Signature
Reading
- Display of reports & notifications
- Window use when opening messages & faxes
- Size of message folder windows
- Note display threshold
- Behaviour of delete when reading (close/read next/read previous)
Addresses
- Window use when opening addresses
- Size of address book windows
Management
- Server configuration accessible using browser via administrator pages
- User management (add/delete/modify) via browser
- Current use statistics online via browser
- Full logging and accounting information available
'Server' features
Configurability
- 100% configurable user interface in templated HTML files
- Multiple interface page sets available concurrently
- Configurable file extension to MIME type mappings
Security
- Built-in security against client impersonation
Server integration
- Runs as a service under Windows NT and as a daemon under Unix.
- Usable as ordinary Web server (while simultaneously providing mail access)
- Supports use of standard Server Side Includes
- Supports use of CGI (and WinCGI for Win32)
System requirements
Platforms
WebMail is supported on the following platforms:
- SCO Unix
- Windows NT 4
- Sparc Solaris release 2.5+
Prerequisites
- NET-TEL Universal Information Server, release 5.0.0 or later
Compatibility
WebMail is provided with a high functionality user interface
implemented using Javascript that supports access from the following web browsers:
- Netscape Navigator (Version 3), Communicator
- Microsoft Internet Explorer (Version 3+)
- Opera (Version 3+)
Also supplied is a simpler interface designed for low function/text-only browsers
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