Software Development
The Software Product Development Group is responsible for the quality, functionality and robustness of the products we sell. It comprises individuals with various skills - business analysts, systems engineers, software designers, programmers and quality assurance engineers - and is one of the largest messaging-software development groups in the industry. Our product developers have outstanding skills in software technology and networking. With the high level of professional competence and employment continuity among the staff, we have acquired an unequalled capability in messaging technology.
Client Service
Superior products are not enough. Due to the inevitable staff turnover of large companies, the recourse to an experienced team of supplier software implementation and support experts is essential to ensure continuing success. Our Client Service Group consists of individuals who are committed to supporting clients and resellers during the evaluation and implementation phases and thereafter during productive use of the software.
Implementation platform independence
NET-TEL supports the widest range of platforms in the industry, therefore it is essential that meticulous attention be paid to determining the precise platform configurations that clients have in operational use so that the corresponding versions of Route400 and Route500 software are delivered. The ability to integrate mixed platforms into a single messaging system - not only in theory, but in practice too - is one of our special strengths.
Client Support
If Route400 or Route500 users have a problem, they do not want to hear "it's not a NET-TEL problem", particularly in a complex system and product integration environment. Our dedicated support teams work competently and efficiently to identify and resolve any problems, no matter what the cause, and our client support staff have the experience and expertise to guide users, resellers or clients' own support staff to the right solution.
Support Philosophy
When it comes to resolving problems, the first step is to acknowledge that they do occur. Any complex software application has bugs. Our job is to make sure that our development process is oriented towards quality. For those problems that do occur despite our best efforts, we aim to respond in a way that allows our users to operate with as little difficulty as possible. This means quickly diagnosing reported problems, advising other clients with similar configurations of the problem so they avoid wasting time trying to determine what is wrong, and then developing and releasing the right fix, or workaround, quickly.
Our philosophy is to ensure that products from NET-TEL should be up and running, available for use at all times, despite problems arising from third party products.
Client Satisfaction
We are proud of our performance and record, and view it as clear evidence of our success at meeting our support objectives, and of our commitment to building a long-term quality-driven relationship with clients and resellers alike.
Corporate View
All business functions at NET-TEL including our Sales, Marketing, Support, Development, Production, Finance and Administration teams work with the same high level of dedication and enthusiasm, motivated by an attitude of customer care, service quality and business ethics.
All staff liaise closely with our customers and business partners, whenever needed, to ensure that they have immediate access to the best information, products and solutions to meet their requirements.
Our management team is close-knit, fast-moving and responsive, and is ready and able to deploy any company resource to achieve client satisfaction. We expect to maintain our position as the supplier of choice for all messaging requirements.
